To Our Valley Truck and Tractor Customer Family –
We hope you and your family are healthy and safe in the face of the Coronavirus and the uncertainty that it brings. As the COVID-19 situation continues to evolve, we wanted to let our customers know of the actions Valley Truck and Tractor is taking to protect our employees, customers, and our customer’s businesses.
We know one thing – virus or no virus, plants will continue to grow and farming will continue up and down the state. As your local John Deere Ag and Turf equipment dealer, we are committed to continuing to providing you the support you need during this time.
Our employees are our most important resource. We are working with those employees who are in higher risk categories for the virus to accommodate their safety needs. This at times may mean some of our stores may be understaffed and we appreciate your patience with any delays this may cause.
Our employees have all been briefed on proper sanitation procedures and what symptoms for which to keep an eye out. They know that if any symptoms should appear they have our support in taking the necessary isolation procedures.
For customers needing parts, we strongly recommend signing up for an online account here. This will allow you to search for and order parts online to be picked up in store or shipped to your location, minimizing person to person contact.
Our service technicians are still hard at work both in the shops and out in the field and are taking necessary precautions. We hope you will understand if your technician doesn’t want to shake your hand after a job well done. We continue to provide emergency after-hour service as needed.
If you are in need of new equipment please feel free to give us a call or fill out our online quote request form. If you wish to come into the store and are healthy, stores are still open at this time and all equipment is being sanitized between customers test-drives. If our store hours do change in response to the virus we will let you know. At this time we are also canceling our customer appreciation and Drive Green events schedule for March 27th and 28th with plans to reschedule at a later date.
Thank you for being a loyal customer. As always we are deep-rooted in our commitment to our customers and will continue to monitor the situation and adapt as the situation changes. Please feel free to reach out with any concerns or questions you might have at this time.
President – Valley Truck & Tractor Co.